Return Policy:​

We want you to feel confident shopping with us, so we will do our best to accommodate any concerns with your order. 

Our return policy covers returns on most items that are in new condition (or like-new) up to 15 days after delivery. Please email us at gooutside@gooutsidelaconner.com. We ask that you describe the item and why it is being returned. We will work to accommodate your return and in most cases offer a full refund. If the item has been used it may not be returned. For clothing items, we ask that the tags remain on the item. If the tags have been removed, we can only offer store credit for the clothing items. All discounted items are final sales and cannot be returned.

We will email you a return label for approved returns (once return shipping fee is paid), you will then be instructed to print the label and package up item(s) just as received for a safe return. A refund (for the cost of items) will be issued within 7-14 business days after receipt of returned item(s).  We are unable to provide additional return packaging, and *we will not be able to refund the original shipping charge.* Purchaser is expected to carefully package up returns as they were when received, we encourage using the original shipping materials. Please include original tags, bags, and/or any other packaging that was included. 

 Exchange Policy:

Exchanges can only be made for like items. In example: different color, size, etc. Item must be of equal or lesser value. Items you wish to exchange cannot be used or have damage from normal wear and tear. Exchanges must be requested within 7 business days of receiving your order. We will not be able to refund any shipping charges on exchanges. Please email us at gooutside@gooutsidelaconner.com so we can properly assist you with an exchange. We will email you a return label for approved exchanges (once exchange shipping charges are paid), you will then be instructed to print the label and package up item(s) just as received for a safe return within 14 days of receiving order. Replacement items will ship within 7-14 business days after receipt of return. In the event that the item is no longer in stock, we will issue either shop credit or a refund. Purchaser is expected to carefully package up returns as they were when received, we encourage using the original shipping materials. Please include original tags, bags, and/or any other packaging that was included.

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